Lagos Jewelry Returns & Exchanges Policy

If you are not completely satisfied with your purchase, we invite you to exchange or return your unworn Lagos Jewelry items within 90 days of the original invoice date.

Please note that engraved or custom-ordered items are final sale and cannot be exchanged or returned.

To initiate an exchange or return, please follow the simple steps below:

1. Begin the process by visiting the returns portal on our website.
2. Please include your original order packing slip inside the return package.
3. Securely pack the unworn items.
4. Drop off your package at the designated carrier location.

Once we receive your return, please allow time for us to process it. You will receive a confirmation email to notify you when your items have arrived at our facility.

For assistance with a return, an exchange, or for any other inquiries about caring for your jewelry or selecting a gift, our dedicated customer service experts are here to help. We strive to ensure your experience with lagos-jewelry.com is as exceptional as the jewelry itself.